Service supply chain resilience: a social-ecological perspective on last-mile delivery operations

The Future of Last - Mile Delivery

Quality of Service for the Last Mile

As broadband access to the Internet is expected to become widely available to customers over the last-mile, the need for providing Quality of Service (QoS) classifications over lastmile links is keenly felt. This report deals with a broad set of last-mile technologies from the perspective of their respective abilities to support QoS. A brief overview of the QoS characteristics, standards define...

Improve Supply Chain Resilience

Due to the global expansion of Company A's supply chain network, it is becoming more vulnerable to many disruptions. These disruptions often incur additional costs; and require time to respond to and recover from these disruptions. The base paper supply chain was identified as the most vulnerable area of the Company A Jurong and South & Southeast Asia Cluster supply chain; and a multi-stage sup...

The Internet - Enabled Supply Chain : From the “ First Click ” to the “ Last Mile ”

this white paper. Supply chains in practically every industry are at the beginning of a startling reinvention triggered by the rise of the Internet. The revolution extends beyond performance improvements and efficiencies gained from automation and communication to include entirely new opportunities to create value. This new value is derived from synchronized supply chains that can reach out to ...

Last-mile supply chain efficiency: an analysis of learning curves in online ordering

Purpose – As companies extend supply chains via direct delivery to consumers, supply chain efficiency depends upon the usability of the online ordering system. The purpose of this paper is to focus on customer order cycle efficiency gains through the “learnability” of web sites. Design/methodology/approach – The paper analyzes empirical data using nonlinear regression from seven firms and over ...